SYNC Traffic Direction and Information Services RENEWAL

Discussion in 'General Discussions' started by HARLEY6LF250SDU, Dec 4, 2010.

  1. HARLEY6LF250SDU

    HARLEY6LF250SDU Junior Member

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    Hey everyone just a reminder, when the time comes for your SYNC Traffic Direction and Information Services RENEWAL, it's Complimentary to the original owner for the first 3 years and require activation and renewal every year at www.syncmyride.com.

    just a heads up
    randy

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    December 2, 2010
    To: All Ford and Lincoln Mercury Dealers Subject: EFC0202473DC SYNC Traffic, Directions and Information Renewal Summary

    Since introducing, SYNC Traffic Direction and Information Services as a feature on 2010 MY vehicles, over 40% of our customers nationally have activated these complimentary "cloud based" services to enhance their driving experience. SYNC Traffic, Directions and Information Services are complimentary to the original owner for the first 3 years and require activation and renewal every year at www.syncmyride.com.

    Traffic, Directions and Information Annual Renewal Process

    While these services are complimentary for 3 years to the original owner on 2010 MY vehicles, customers must renew their complimentary services each year at www.syncmyride.com.

    Dealer Assistance

    Many 2010 vehicle owners are approaching or have already reached their one-year activation milestone. We need your assistance informing customers that they must renew their subscriptions. This one-year check in also provides you the opportunity to get those customers that haven’t activated their complimentary service to do so.

    We encourage you to contact your eligible customers and direct them to renew or activate their service. You can provide your customers with the following instructions:

    Go to www.syncmyride.com
    Log in or register for an account
    Select MANAGE SYNC from the top right navigation options
    You will see a message to either activate or renew your subscription to Traffic, Directions and Information.
    Annual Renewal Customer Support Actions

    1. In-Vehicle Automatic Messages
    Automatic messages are sent to the customer in their vehicle when they access the voice prompted "Services" menu at 28 and 7 days prior to Traffic, Directions and Information Services subscription expiration. Note: the following automatic messages only occur when accessing the "Services" section of the SYNC menu.

    SYNC "Services" generated automatic message (within 28 days of expiration)
    <Sync> Services. It's almost time to renew your subscription. To continue using Services, please login at syncmyride.com and click renew. Now, which service do you want?

    SYNC "Services" generated automatic message (within 7 days of expiration)
    <Sync> Services. Your subscription will require renewal in the next 7 days. To continue using Services please login at syncmyride.com and click renew. Now, which service do you want?

    SYNC "Services" generated automatic message (when annual subscription has expired)
    <Sync>SYNC Services are no longer active for this account. To continue using Services please login at www.syncmyride.com and click renew.

    2. Outbound e-mails to Traffic, Directions and Information Customers
    In addition to in-vehicle messaging, we are currently working to develop an outbound e-mail alert directly to customers from www.syncmyride.com. Timing is likely Q2 - 2011

    QUESTIONS

    Customer/Dealer Support

    Retail Customer SYNC Support – 800-392-3673
    (Select #1 for English, #2 for Spanish. Select #3, then select #1)
    Dealer SYNC Support – 877-945-3648
    Contact your FCSD Parts and Service Zone Manager or FLM Sales Zone Manager



    Copyright 2010 Ford Motor Company




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